Ralph Johns

 
Sorting Tiger and iChat
Hi All,

This post is designed to help isolate problems.

Problems from Updating from Panther.

There are or were serveral Add-ons and applications avaiblable to Panther users of iChat that are not compatible with iChat 3.

These following need to be deleted.

iCAR - An Add-on that posts an Auto response Away message (produces a 1 fps result in a Video chat)

Virex for Panther - An Anti Viru app avialable to @mac account users (Produces the 1 fsp problem)

Similar with Apple Remote Desktop if active in the System Preferences > Sharing pane


iChatUSBCam for Panther/iChat2.x - A Add-on utility for using iSight or USB cam with iChat2.x (Incompatible with Tiger/iChat 3)

iProfile - An Add-on for producing a profile on the AIM server thta ichat 2.x caould not do (not proven to be a problem but now not needed).

Use Spotlight to find all files including .plist and delete.



Lotus Note 6 has recently got a mention

A clean install of Tiger (not Archive and Install) produces the best results.

Check Settings

Don't be complacent that you have not set anything different.


There are several new things in Tiger that may trip you up.

These are worth looking at:

Mac Firewall Now includes the ability to Block all UDP traffic in the Advanced button (System Preferences > Sharing >Firewall tab).

Also can now open UDP protocol for ports where as the Panther one only did TCP (Check any old Panther settings you Added to the presets).

The ports should be:

TCP -5190

UDP -5060, 5190, 5678, 16384-16403


There are more ports for Bonjour and Jabber)

QuickTime This has a change in the name of the Connection Speed tab to Streaming (System Preferences > QuickTime) Check this is set to higher or equal to your connection speed.

Date & Time Not conclusively involved but worth eliminating. Set a Network Server and the correct Time Zone.

Next test the actual speed you are getting form your ISP.

http://www.dslreports.com/stest


There is a table here of the speeds you need:

Requirements		1-to-1 Audio Conference	10-Person Audio Conference	1-to-1 Video Conference	4-Person Video Conference
To Initiate (Host)	System Required	Any G3, G4 or G5 processor	1GHz G4, dual 800 MHz G4 or any G5	600MHz G3, any G4 or any G5	Dual 1GHz G4, any G5
	Bandwidth Required	56Kbps Internet connection (up/down)	128Kbps Internet connection (up/down)	100Kbps Internet connection (up/down)	384Kbps Internet connection (up/down)
To Participate	System Required	Any G3, G4 or G5 processor	Any G3, G4 or G5 processor	600MHz G3, any G4 or any G5	1GHz G4, dual 800 MHz G4 or any G5
	Bandwidth Required	56Kbps Internet connection (up/down)	56Kbps Internet connection (up/down)	100Kbps Internet connection (up/down)	100Kbps Internet connection (up/down)

http://docs.info.apple.com/article.html?artnum=301050

The one you get linked to in the Help menu is wrong.

Test with a known "good" Buddy:

Ralph Johns (UK), "FAQ: Want to Test your iSight WIth Another Person?", 10:18am Dec 14, 2004 CDT from this list or the four Auto Respoding AIM name accounts

tryichatav Not on line as often a it was.


appleu3test01, appleu3test02 or appleu3test03 New AIM name accounts.

D-Link router owners could try rebooting their router as this has worked in a number of cases.

After that if you are still having error messages post them in the discussions.

List all the steps above you have done and checked off.

State which problem message you are getting.

Insufficient Bandwidth


(Your name) did not respond when you started the chat.

NO Data was recieved for 10 secs

State which ISP you are using.

State your Geographical Location.

State your Computer's processor speed.

Ralph


- posted by Ralph Johns @ 10:09 pm